Shipping policy

Order processing
All orders are processed within 2 to 4 business days (excluding weekends and public holidays) after we receive your order confirmation email. You will receive a notification when your order has shipped. Orders placed after 12:00 (Paris time) are processed the next business day.

Delivery in metropolitan France
Delivery is free, whatever the order amount.

Delivery in Europe
Delivery is free for orders over €150. Below this amount, shipping costs are calculated at checkout, based on the destination and the weight.

Delivery to French overseas territories and other countries
Shipping costs vary depending on the destination and the weight of your order; they are calculated at checkout. Customs duties or local taxes may apply depending on your destination.

Order status
When your order has shipped, you will receive an email notification with a tracking number that you can use to check its status. Please allow 48 hours for tracking information to become available.
For shipments with Colissimo and Chronopost, you can track your parcel on the La Poste website.
If you have not received your order within 6 - 14 business days (excluding weekends and public holidays) after receiving your shipping confirmation email, please contact us at info@starwifi.fr with your name and order number.

Damaged parcel
If your order arrives damaged, please email us as soon as possible at info@starwifi.fr with your order number and a photo of the item. We handle each situation case by case and will do our best to find a satisfactory solution.

Returns
You can return your order within 14 days of receiving it. Conditions and return costs are detailed in our refund policy.

If you have any other questions, feel free to contact us at info@starwifi.fr.